Sep 3: The USA has eliminated the $800 exemption from duties on shipments from Canada. Early shipments since August 29 are showing large duty owing. We ask that if you get a UPS bill for duty and custom clearance fees, you delay delivery of the package as long as possible (ideally till Sept 8-9) as we are working now to get additional tariff codes to UPS on those affected shipments which should bring the duty to zero. We will also adjust our shipping software to use the additional codes (that say that the steel in the knives is smelted in the USA. which makes a huge difference).
Hopefully we can get this solved this week. We will update this notice as soon as we have more info.
The postal system here remains in an uncertain state. To avoid shipments being stuck in a Canada Post warehouse we’ll continue mostly avoiding the postal system until the job action has ended. We will use alternate tracked services like UPS, DHL and Purolator. Until then. We have set up a rule-based shipping cost calculator on our store and this should work in most cases. If we charge you dramatically more than the shipping costs us, we will refund you. Likewise, if what you paid through our store is significantly low (as can happen if you live in a more remote area), we will let you know.
