We want you to be a happy North Arm customer. We offer a 30 day satisfaction guarantee, meaning that if the product does not meet your expectations during that time, for any reason, just ship it back to us (you are responsible for shipping/insurance costs) in it’s original condition and we will refund the original purchase price minus the original shipping charges.
Our satisfaction guarantee excludes:
- engraved knives (we provide a proof for your approval before we do any engraving)
- knives sold under out off-spec category (we send photos for your acceptance before shipping)
We stand behind the quality of our products by offering a lifetime warranty against defects in materials or workmanship. This warranty applies to the original purchaser. If you bought one of our products in the secondary market, restrictions to the warranty will apply.
Our warranty excludes:
- normal wear and tear
- damage from inappropriate use or care
- off-spec knives
If you run into troubles, please contact us. Once we understand the circumstances of your issue we will decide how to best rectify the problem.