When will I get my order?

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Time to get your order depends on 3 main factors:

  • stock level of an item: our web store shows the approximate stock level of an item as well as whether the item is available via backorder. So if we have 3 of something in stock and you want 4, you would still be able to place your order. In such cases we will usually be able to build the model we are short on within 2 or 3 business days and will contact you promptly to provide an ETA.
  • the delay between order placement and shipping it: we ship orders mondays, wednesdays, and fridays (and sometimes more often depending on our production and other activities) so that orders go out within 2 business days from the time you place your order. We will contact you promptly in the unlikely event we can’t meet this commitment.
  • travel time of the shipment: for most destination, we ship via Canada Post using tracked services so you can watch the progress of your shipment. Worst case shipment times within North America are typically a week. If you choose a priority or express shipping option, service will be quicker. We now offer DHL Express service to USA destinations at the same rate as postal shipments. For most metropolitan locations, your package arrives the next business day after we ship.
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