We ship exclusively using tracked services, mostly via Canada Post . So there will always be a tracking number for you to use to see where your order is. When we create your shipping label you will receive an email with the tracking number.
Occasionally, some system along the way will lose a shipping email. If you get an order complete email from us, that generally means we have created the label and are about to ship, which means you should have also received a tracking number email. If you did not receive a tracking number, just let us know and we will make sure you get one.
For USA customers, when a Canada Post package crosses the border into the US, USPS takes over tracking, so you can enter the same tracking number into the USPS tracking system to get details of its progress towards you.